FAQs : Payment Related
- Can I pay the bills through outstation cheques?
- Can I issue post-dated cheque?
- My payment has not been accounted in the energy bill. Why?
- What is the maximum amount payable in cash ?
For your convenience, "Payable at Par" Outstation cheques are accepted at all centers. You may also drop these cheques at our conveniently located cheque drop box in HDFC bank.
We request you issue cheques within the due date. Unfortunately we do not accept post-dated cheques at present.
Payments made by you are updated immediately; latest within the same working day. Credit for Cheques/Credit/Card etc, are subject to clearances.
In case the payment was made after the current bill was generated, the credit for the same would be reflected in your next energy bill.
If the payment was made in time and still the amount does not reflect is the current bill, please contact our customer service representative at any of the Customer Service Centres with proof of payment i.e. photocopy of bank statement, along with a receipt of the paid bill etc. Necessary action will be taken to ensure that the status is updated expeditiously.
As provided in the Finance Bill 2017, effective 1st April 2017, Torrent Power Limited is not permitted to receive an amount of 2 lakhs (two lakhs) or more in aggregate from a person in a day; or in respect of a single transaction; or in respect of transactions relating to one event or occasion from a person otherwise than by an account payee cheque or any account payee bank draft or use of electronic clearing system through a bank account.
Accordingly customers making a payment towards a bill /quotation of 2 lakhs (two lakhs) and above would necessarily have to pay though a cheque or bank draft drawn in favour of Torrent Power Limited or use any of the Electronic Clearing options available.