FAQs : Online Payment Related

  • Torrent Power Online Payment is simple and convenient bill payment option. It allows making payment online through the Torrent Power Limited website instantly with multiple options like credit card, internet banking, cash wallets etc. are available for your convenience.

    Just click on the "quick pay" tab on this portal and follow the simple steps to make online payments from the comforts of your home/office.

  • Yes, you are required to make payment for the entire bill amount. Torrent Power does not accept part payments.

  • For all payments made online, you will receive an online transaction reference number that is an acknowledgement for your payment of electricity bill.

    This can be printed and considered as an e-receipt for the payments made.

  • Torrent Power does not levy any service fee/additional charges for Net Banking.

    In Case of Debit Card Payment, a convenience/processing fee plus Goods & service tax is applicable. This too would be clearly displayed and the exact charges would be informed on line before you authorize the payment. 


    In case of Credit Card payment, a convenience/processing fee of 0.8% of payable amount plus Goods & service tax is applicable. This too would be clearly displayed and the exact charges would be informed on line before you authorize the payment.


  • In case you need help while transacting on line or need support for anything at all, please feel free to use the "call back request" tab on this portal. Your request will be immediately forwarded to a dedicated team who will call you back and ensure complete resolution.

    Alternately, you can always call our Call Center on  (079) 22551912 / 66551912. We would be happy to assist you always. 

  • Yes, you can make the payment even after the due date. However, you will be liable for delay payment charges accordingly.


  • Payment made by cash or cheque at either the service or collection centers are updated in your account immediately, latest by the end of day.

    Online & Credit Card payments are deemed paid on successful transaction. However, your account would be updated immediately on receiving the confirmation from the bank, which normally is within 2 working days.

  • Yes you can make advance payment up to maximum amount of Rs. 50,00,000/- in your account.

    We do not accept part payment online. Therefore, you would be required to pay the entire billed amount online.

    As per Supply Code Regulation Clause No. 6.74 by Hon’ble GERC, the consumer shall mandatorily pay bill amount of more than Rs. 1000 through various e-payment options.

    Payments can be made online from the Torrent Power Customer Portal https://connect.torrentpower.com, using the Torrent Power Mobile Application available for

    both Android and Ios or third-party wallets and applications using the National Payments Corporation of India (NPCI), interface.


  • HT customer can make payment of energy bill till the due date.

  • Online payment option is only for your convenience. If you have paid online this month, you can pay your next bill by cheque or cash. Every online transaction is processed only after your authorization and is 100% safe and secure.